Shipping & Returns
If you need to return a part, please use the form below to begin this process.
14-Day Returns on Items w/Free Return Shipping on Non-Freight Items (If the item is purchased incorrectly the buyer pays to return the item) .
Buyer Paid Freight Shipping is Not Refunded on Returns
Freight Items - Buyer Pays Return Shipping.
There are NO Returns on Airbags or Seat Belts - under no circumstance
If the item is purchased incorrect the buyer pays to return the item
Freight LTL Shipping Information
At Highway Auto Parts, we strive to ensure your auto parts arrive safely and efficiently. To achieve this, we utilize Freight Less-Than-Truckload (LTL) shipping for larger or bulkier items. Here’s what you need to know about our freight shipping process:
Business Address Delivery
- Efficient Delivery: Freight LTL shipping to business addresses ensures your parts are delivered quickly and securely.
- Liftgate Service: If your business address requires a liftgate for unloading, please inform us at the time of your order. This will help us make the necessary arrangements to accommodate your delivery needs.
- You Must Provide a Phone Number, the Freight Company will Contact you for delivery time to set an appointment. We do not set up delivery appointments, we do not know your schedule.
Residential and Apartment Delivery
- Drop-Off Location: For residential or apartment deliveries, the freight will be dropped off outside your home or apartment building. Please note that there is no inside delivery available for these locations.
- Important to Note: Ensure you are present to receive and inspect the shipment upon arrival to avoid any issues. If you require a liftgate service for residential delivery, please notify us in advance.
- You Must Provide a Phone Number, the Freight Company will Contact you for delivery time to set an appointment. We do not set up delivery appointments, we do not know your schedule.
Small Item Shipping
- Carriers Used: Smaller items are shipped via UPS or USPS at our discretion.
- Handling Time: There is a 1-2 day handling time for all small item shipments, ensuring prompt delivery of your parts.
- Tracking will be provided when item is shipped.
Our goal is to provide a seamless and hassle-free shipping experience. Should you have any questions or need special accommodations, don’t hesitate to contact our customer service team. Thank you for choosing Highway Auto Parts!
