Shipping & Returns
If you need to return a part, please use the form below to begin this process.
14-Day Returns on Items w/Free Return Shipping on Non-Freight Items (if the return is within 14-Days of receiving) . (Buyer Paid Freight Shipping is Not Refunded on Returns)
Freight Items - Buyer Pays Return Shipping.
There are NO Returns on Airbags or Seat Belts - under no circumstance
Freight LTL Shipping Information
At Highway Auto Parts, we strive to ensure your auto parts arrive safely and efficiently. To achieve this, we utilize Freight Less-Than-Truckload (LTL) shipping for larger or bulkier items. Here’s what you need to know about our freight shipping process:
Business Address Delivery
- Efficient Delivery: Freight LTL shipping to business addresses ensures your parts are delivered quickly and securely.
- Liftgate Service: If your business address requires a liftgate for unloading, please inform us at the time of your order. This will help us make the necessary arrangements to accommodate your delivery needs.
Residential and Apartment Delivery
- Drop-Off Location: For residential or apartment deliveries, the freight will be dropped off outside your home or apartment building. Please note that there is no inside delivery available for these locations.
- Important to Note: Ensure you are present to receive and inspect the shipment upon arrival to avoid any issues. If you require a liftgate service for residential delivery, please notify us in advance.
Small Item Shipping
- Carriers Used: Smaller items are shipped via UPS or USPS at our discretion.
- Handling Time: There is a 1-2 day handling time for all small item shipments, ensuring prompt delivery of your parts.
- Tracking will be provided when item is shipped.
Our goal is to provide a seamless and hassle-free shipping experience. Should you have any questions or need special accommodations, don’t hesitate to contact our customer service team. Thank you for choosing Highway Auto Parts!
